Help centre
Start with the question. Keep the sensitive details private.
Find practical answers for transfers, account access, verification and merchant integrations, then contact the right team when you need more help.
TransfersHow do I check a transfer status?+
Use the transaction record in the app and keep the Bumxpress reference available. If the status is unclear, contact support before attempting the transfer again.
TransfersI entered the wrong recipient details. What should I do?+
Contact support immediately. A completed mobile money transfer may not be reversible, so do not wait or create a duplicate transfer.
Account & verificationWhy am I being asked to verify my identity?+
Verification can depend on the product, route and applicable requirements. Submit information only through the product’s approved flow.
Account & verificationI cannot access my account.+
Use the official recovery flow. Never share an OTP or PIN with anyone claiming to restore access for you.
Business & APIWhere is the merchant API documentation?+
The current technical documentation is hosted on the Bumxpress developer portal.
Developers ↗Business & APIHow do I discuss a merchant use case?+
Use the merchant inquiry form and describe your company, markets and intended payin, payout or transfer flow.
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