Cancellation windows
Contact support as soon as possible. Cancellation may be possible only before an instruction has been accepted or completed by the relevant payment or mobile-money provider. A completed transfer normally cannot be recalled unilaterally.
Failed, duplicate or incorrect transactions
A confirmed failed transaction or duplicate debit will be investigated using transaction and provider records. Incorrect recipient details supplied by the sender may prevent recovery; contact support immediately and do not attempt a second payment until the first status is clear.
Processing and destination
Approved refunds are normally returned to the original funding source where possible. Timing depends on the provider and route. Evidence may be required. Any non-refundable fee must be disclosed in the applicable product terms and permitted by law before it is retained.